Privacy Policy
Welcome to AgroCognitive's privacy policy ("Privacy Policy"). At AgroCognitive, we are committed to keeping your personal information safe and secure, and to handling it in accordance with our legal obligations. This Privacy Policy sets out in detail the purposes for which we process your personal information, what rights you have in relation to that information, who we share it with and everything else we believe it is important for you to know.
Please make sure to check it carefully and if you disagree with it, then unfortunately we suggest you should not visit or browse www.agrocognitive.com or its associated domains (our "Website") or otherwise purchase or use our services, use our mobile or web applications, seek advice from our team or generally use our services (our "Services"). By using our Services, you confirm that you accept the way we process your personal information. This Privacy Policy forms part of our Terms and Conditions and capitalized words and phrases in it have the same meaning as those in our Terms.
Contact
If you have any questions, please do not hesitate to contact us at info@agrocognitive.com or through our website www.agrocognitive.com.
About AgroCognitive
We are Smartbase Group International Corp. operating as AgroCognitive (and referred to as 'AgroCognitive', 'we', 'our' or 'us' in this Privacy Policy). Smartbase Group International Corp. is a C Corp incorporated in Florida, United States. It owns the software and has all the Licenses to run the platform and be the data controller for the purposes of personal information processed in accordance with this Privacy Policy.
About this Privacy Policy
This Privacy Policy applies to personal information we collect about you through our Services, whether in person, by phone, by mail, through our Website or any other digital product, through our social media platforms, from third parties and when you otherwise communicate with us.
Updates
This Privacy Policy may change from time to time and, if it does, the updated version will always be available on our Website. We will also inform you about any significant changes to our Privacy Policy.
The personal information we collect, how we collect it and why
Personal information means any information about a person from which that person can be identified. Below is the information we process about you and the purpose for which we process that information. There may be more than one reason why we collect such information and we have only listed the main reasons. If you want more information, please contact us at info@agrocognitive.com.
Basic personal information you provide us
When you use or purchase our Services, we may collect some or all of the following basic information from you:
First name, last name, postal address or hometown/country, phone number, email address, date of birth, username, password. We collect this information so that we can identify you personally and uniquely, address you, communicate personally with you as part of our Services, confirm your eligibility for them and, where appropriate, customize our Services for you. We also collect information about your company that you provide us in the My Preferences and Lots links in AgroCognitive to allow us to customize your contracts, make your journeys easier on our website and customize our support when relevant.
Information we may collect automatically
When visiting or using our Website or our Services in general, we may automatically collect some or all of the following types of information:
Unique customer number, IP address (or equivalent trackers), records of customer interactions with our Services (e.g., purchase or usage history), contest, prize and promotional offer records, communication records, social media information. We collect this information so that we can offer a personalized service, and so that we can continue to understand our customers and develop our Services over time. We don't want to invade your personal space with irrelevant messages, alerts or recommendations. We may also use any or all of the above information to establish, exercise and defend our legal rights.
With respect to all personal information we collect, our general purpose is to enable us to offer the best online support to our customers. We want all of our customers' information to be secure, but also visible only to us so that we can offer them personalized customer service.
Our legal basis for processing personal information
We only use your information in accordance with applicable data protection laws, in particular, the EU General Data Protection Regulation 2016/679 ("GDPR"). In summary, this means that we only use it when we have a legal basis to do so. Under the GDPR, these are the general legal bases for which we process your personal information, as detailed in the table above:
Consent:
you have given us your consent to process your personal information for a specific purpose of which we have informed you.
Performance of our contract:
the processing of your personal information is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.
Legitimate interests:
the processing of your personal information is necessary for our legitimate interests or those of a third party, provided that such interests are not overridden by your rights and interests (even when processing is necessary to comply with or enforce a legal obligation).
When do we do with your personal information?
We may disclose your information for certain purposes and to third parties, as follows:
Third Party Providers:
We use certain companies, agents or contractors ("Third Party Providers") to provide services on our behalf or to help you provide our services. We may contract with third party providers, for example: software, machine learning platforms, business services for emails and business management, online payment processing, CRM and communications, personalization and improvement of our Services, customer service provision, finance management or debt collection, analysis of interactions with our business, consumer surveys and other reasonable things that may become necessary in the course of managing our business. In the course of providing such services, these Third Party Providers may have access to your personal information. We do not authorize them to use or disclose your personal information, except in connection with providing their services to us.
Promotions with our partners:
We may offer joint promotions, schemes or incentives with our selected partners that, for you to participate, may require us to share your information with the corresponding partner. In fulfilling such promotions, we may share your name and other information in connection with fulfilling the relevant incentive. Please note that our partners are responsible for their own privacy and data protection methods and, where applicable, you should consult their relevant privacy policy.
To protect legitimate interests:
There are certain circumstances in which we and our Third Party Providers may disclose and/or make use of your information when a disclosure would be necessary to: (a) satisfy any applicable law, regulation, legal process or other legal or governmental request or requirement, (b) enforce applicable terms of use, including investigation of any actual or suspected breach, (c) detect, prevent or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of AgroCognitive, its members or the public, as required or permitted by law.
Transfers of our business:
In connection with any corporate reorganization, restructuring, external investment, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to comply with our requirements as set out in this Privacy Policy relating to your personal information.
Our affiliated companies:
we may share your information with our affiliated companies, such as other companies we own, or other companies that have shares in AgroCognitive, or other companies that are owned by those companies. We do this so that we can provide you with access to our Services in accordance with our agreement, data storage and processing, provide customer support, make internal decisions around business improvements, and for the other purposes set out in this Privacy Policy.
Communications
Marketing communications
We want to make sure you are informed and aware of the best services and promotions we can offer you. By giving your consent to receive additional communications (by mail, phone, text/image/video message, email or otherwise) from us and from any designated third party appearing at the time of obtaining consent, we will process your personal information in accordance with this Privacy Policy.
AgroCognitive ratifies its commitment to fight against any type of discrimination, and under no circumstances will any communication serve to justify and/or carry out acts of discrimination for any reason against users.
You can change your marketing preferences we have for you at any time by contacting us by email. If you decide not to receive this information, we will not be able to keep you informed of new services and promotions that may interest you.
Service communications
As detailed above, we may send you communications such as those relating to any service updates (e.g., service availability) or provide customer satisfaction surveys. We consider that we can legally send you these communications, as we have a legitimate interest to do so, i.e., to effectively provide you with the best service we can and to grow our business.
How long do we store your personal information?
We retain your personal information only for as long as necessary to provide you with our Services and for our legitimate and necessary business purposes. Such purposes could include maintaining the high standards of service we strive to maintain, making decisions about how to progress our offering, compliance with applicable legal obligations and resolution of any disputes that arise in the course of our business.
In accordance with this Privacy Policy, you have the right to request that we delete your personal information, except when we are legally permitted or required to retain certain personal information.
For example:
- • We are legally required to retain financial and transaction data for a minimum period of 7 years for tax, audit and accounting purposes.
- • If we have an unresolved issue with you (claims, refunds, etc.), we will retain your personal information until the issue is resolved, as detailed in our Terms and Conditions of Use.
- • Any Third Party Providers we contract will keep your personal information stored in their systems for as long as necessary to provide the relevant services to you or us. If we terminate our relationship with third party providers, we will ensure that they delete or return your personal information to us securely.
- • We may retain personal information about you for statistical purposes. When information is retained for statistical purposes, it will always be anonymous, meaning it will not be identifiable from that information.
Security of your personal information
We are committed to protecting and safeguarding your personal information, and we ensure that we implement appropriate technical and organizational measures to help protect the security of your personal information. If we detect a security breach, you will be notified immediately by email of its occurrence, the actions taken and the time required to close them. We and our Third Party Providers will implement policies to protect us against unauthorized access and unnecessary retention of personal information in our systems.
International transfers
Information we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA). When we transfer and store your personal information outside the EEA, we will take steps to ensure that the information is transferred in accordance with this Privacy Policy and applicable data protection laws. In particular, we will ensure that appropriate contractual, technical and organizational measures are met with any party outside the EEA, such as the Standard Contractual Clauses approved by the EU Commission.
Unfortunately, the transmission of your personal information over the Internet is not completely secure and although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to us over the Internet. In this regard, the user knows and acknowledges that any transmission is at their own risk.
Minors
You must be 18 years of age or older to use our Services
We do not knowingly collect personal information from persons under 18 years of age. If you are below that age limit, please do not use AgroCognitive or provide us with any personal information. If you are a parent or legal guardian of a child under the applicable age limit, and you become aware that your child has provided us with their personal information, please contact us at info@agrocognitive.com.
If we learn that we have collected personal information from a child under 18 years of age, then we will take all reasonable steps to delete that information from our systems.
In any case, we will only process personal information in accordance with the GDPR and our legal obligations.
Links
Our website (or any other digital product we may operate) may contain links to websites operated by third parties. This Privacy Policy only applies to personal information we collect from you and we cannot be responsible for personal information collected and stored by third parties.
Third-party websites
If you follow or click on a link, please note that the relevant third-party websites have their own terms and conditions and privacy policies, and we accept no responsibility for the content of those third-party websites or the terms and conditions or third-party policies.
Please consult these policies before submitting any personal information to these websites.
Your rights and options
Under the GDPR, as a user of our Services, you are entitled to certain rights. There are circumstances in which your rights may not apply. You have the right to request that we:
Access to your information:
provide you with a copy of the information we have about you, which you can request at info@agrocognitive.com and the information will be sent to you in text files.
Data update:
update any of your personal data if it is inaccurate or outdated.
Information deletion:
delete the personal information we have about you: if we provide you with services and you ask us to delete the personal information we have about you, we may not be able to continue providing you with those services.
Processing restriction:
restrict the way we process your personal information.
Objection to processing:
stop processing your data if you have valid objections to such processing.
Data portability:
transfer your personal information to a third party.
How to exercise your rights
For more information about your rights and how to use them, or if you wish to make any of the requests set out above, please contact us at info@agrocognitive.com and within 72 hours we will respond to your request.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who is not entitled to receive it.
We may also contact you to request more information in relation to your request to speed up our response.
As explained in the Communications section, you have the right to ask us to stop processing your personal information for such purposes. Please note that we reserve the right to charge a fee for responding to requests when we reasonably determine that they are manifestly unfounded or burdensome or are made in bad faith.
General
Transfer of rights
You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this privacy policy when we reasonably believe that your rights will not be affected.
Validity of provisions
If any court or competent authority determines that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, such provision or partial provision shall be deemed deleted, to the extent required, and the validity and enforceability of the other provisions of this Privacy Policy shall not be affected.
Exercise of rights
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy shall be deemed a waiver of that, or any other right or remedy.
Applicable law
This Privacy Policy shall be governed by and construed in accordance with US law and if necessary, by US courts.
Contact Us
If you have any questions or concerns about how we treat your personal information, please contact us by email at info@agrocognitive.com.
Data Protection Authority
If you are not satisfied with our response to any data protection issue you raise with us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). The ICO is the authority in the United Kingdom that has the task of protecting personal information and privacy.